1. We may timely revise the ‘Terms and Conditions’ without prior notice to you. These changes will be updated by publishing the new version on our website. You are expected and should check these terms each time you visit our website, to keep track of and be aware of any changes or updates. By continuing to use our website after any such revision, you will be considered to have accepted the updates too. Latest updated ‘Terms and Conditions’ will override all previously sent/ published Terms and Conditions.
2 No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation of these ‘Terms and Conditions’. Employee/s and the Partners/s of Klassico Holidays have no authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in the Terms and Conditions of Klassico Holidays World. Any assurance given by any Employee/s and the Agent/s shall have no effect or consequence.
3 Enforceability: Should any of these Terms and Conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in a manner so as to remain consistent with the original intent of Klassico Holidays. Provisions not otherwise held invalid shall remain in force.
4 No Prejudice to Consumer Rights: If you are acting as a guest (i.e. an individual acting for his/her private purposes not associated with a business or profession) then nothing in these ‘Terms and Conditions’ shall affect your legal rights as a consumer to the extent they may not be excluded or limited by law, and our ‘Terms and Conditions’ shall be read subject to this.
5 Jurisdiction: This Agreement is subject to interpretation as per the laws of India. All disputes pertaining to the tour/ package/ service and any unresolved dispute/ claim arising therein shall be subject to the Court of Jurisdiction at Mumbai (India) only.
6 Arbitration: Any dispute arising out of or in connection with these Conditions, and/or the subject matter or any agreement between the guests and Klassico Holidays, including any question regarding its existence, validity or termination, shall be referred to the Arbitral Tribunal consisting of a sole Arbitrator appointed by the mutual consent of both the parties and the said Arbitrator shall not be related, directly or indirectly, as an employee, an agent, dealer or representative of either party or otherwise interest in other party or its business. The proceeding of the Arbitration shall be conducted in the English language and the venue for such Arbitration shall be Mumbai. The expenses involved in such Arbitration proceeding shall be born and paid by the parties equally
7 Indemnification: The guests shall hold Klassico Holidays fully indemnified and harmless in case any suit, action, application, revision, writ petition, execution proceedings, claim, demand or any other legal proceedings are initiated against Klassico Holidays due to any action /s of the guest. Guest/s also agree to indemnify Klassico Holidays against all third-party claims, actions, damages and remedies which may be brought against us in respect of their participation in the operation of the tour.
8 Disclaimer of Warranties: You expressly agree that your use of, or inability to use, the service is at your own risk. All products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement. And also it does not warrant that your use of our service will be uninterrupted, timely, secure or error-free and the results that may be obtained from the use of the service will be accurate or reliable.
Cancellation and Refund Policy
1 For any tour or package the services are booked or blocked several months in advance, cancellation of such services earmarked for a particular departure results in forfeiture of money depending upon the time of cancellation of services with the supplier. Therefore, any cancellation of the tour/ service booked, will attract cancellation charges as specified hereinafter. Your tour also includes third party product or service like airline, cruise, railway, transport, hotel, restaurant, caterer, sightseeing company etc., the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to Klassico Holidays Cancellation Policy and Terms and Conditions.
2 The said Cancellation Policy is applicable to all guests of Klassico Holidays. booked for Group Tours, Customized Holidays, MICE Tours, Inbound Holidays or any independent service taken from Klassico Holidays.
3 Once the booking is cancelled, it cannot be reinstated. Any reversal/ re-booking will be treated as fresh booking and additional charges may apply.
4 Cancellation done by Guest / cancels the tour due to any personal reason:
1. After booking guest may have any personal reason like non sanction of leave, exam postponement, illness, family emergency etc. which leads to cancellation of their tour/ package.
2. Date of the cancellation request email sent by the guest (unless decision withheld or changed), will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.
5. Considering the safety of the tourists, Klassico Holidays is compelled to postpone/ reschedule the tour under force majeure situation or due to uncontrollable factors at the destination, however guest/s do not wish to continue and cancel the tour:
1. Klassico Holidays reserves the right to cancel/ postpone/ re-schedule any tour under force majeure situation like natural calamity, epidemic, pandemic, terrorist activities, political unrest, curfews, local riots, government orders etc. or uncontrollable factors like airline operation/ schedule change, disruption due to political/ sports/ local/ VIP event etc. at the destination considering the safety of the tourists.
6 . If Guest discontinues/ terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable.
1. Klassico Holidays team will assist the guest to book the required services, however all expenses for the same will have to be paid by the guest immediately in advance.
7. Single (Solo) Guest sharing a room with other guest, cancels the tour:
1. Single guest should ideally book on speciality tours such as Women's Special/ Seniors Special/ Adventure Special etc., where Klassico Holidays guarantees a room partner and guest saves on the single occupancy charge.
2. If a single guest is travelling alone on a regular tour, then s/he will have to pay single occupancy charge. If s/he gets a room partner for the tour and shares the twin/ double room for all tour days, then the single occupancy charge will be refunded to the guest within 10 working days of tour completion.
3. In case of cancellation by one of the room sharing¬ partners, no refund of single occupancy charge is applicable.
8 In all the above situations, the following cancellation charges will be applicable:
9 The above cancellation charges include various direct and indirect expenses incurred for preparation and operation of the tour.
10. Klassico Holidays is not liable to give any details or bifurcation of the tour price or the cancellation charge.
11 Any refund payable to the guest as per the Cancellation Policy will be paid within
12 working days of receiving the final confirmation of cancellation request from the guest.
13 Cancellation of the tour by Klassico Holidays:
a. Klassico Holidays reserves the right to cancel any group tour/ package due to any operational reason or inadequate participation of the guests required to operate a group tour. In such case, cancellation of tour shall be communicated to the guest on their registered email/ telephone/ sms.
b. The amount paid by the guest will be refunded within 10 working days of cancellation of the tour.
c. The refund will be paid by A/C payee cheque/ NEFT/ RTGS.
d. Klassico Holidays will not be liable to pay any interest on the tour amount paid by the guest.
e. Klassico Holidays owes no responsibility for any additional expense related to any other arrangements made by the guest on their own.
f. A guest willing to take any other tour can do so in consultation with the respective Travel Advisor. Excess / short payment, if any for the new tour will be refunded/ collected, to/ from the guest.
14 Right of Admission and Termination:
a. Klassico Holidays reserves the right to deny any booking or cancel the accepted booking of any guest without divulging any reason or giving any justification.
b. Klassico Holidays reserves the right to terminate the tour of any guest while on tour if the guest does not follow the group tour decorum or misbehaves/ create nuisance to the co-passengers/ Tour Manager/ coach captain/ local citizens/ officials etc. Under such circumstance guest will have to make arrangements for their return travel on their own and no refund is applicable.
15 Transfer of Tour:
a. If guests wish to transfer their original tour to a new tour for any reason, then such transfer is treated as cancellation of the original tour and hence a fresh booking of the new tour has to be made. Cancellation charges will apply on the net tour price of the original tour. For the new tour, prevailing tour price and discounts will be applicable.
b. If guests wish to transfer the tour, they will have to communicate in writing to the Travel Advisor. Such requests will be accepted subject to availability.
16 Merging of Tours:
a. Klassico Holidays reserves the right to merge two or multiple tours when there is inadequate participation of the guests in a single tour or for any operational reason. Seat allocation in the coach will happen as per the booking date priority of the merged tours.
17 Refund:
a. Klassico Holidays reserves the right to determine the quantum of refund payable to the guest in case of cancellation, transfer or amendment of the tour. Refund is calculated on the basis of various factors such as the cancellation date, reduction in tour capacity, contractual agreement and cancellation policies of associates like airlines, hoteliers, transporters etc. The decision given by Klassico Holidays on the quantum of refund according to the Cancellation Policy shall be final and will be paid directly to the guest.
b. As per GOI regulations any refund from Klassico Holidays for both, Indian or International tours will be paid only in Indian rupees by A/C payee cheque/ NEFT/RTGS, even if guest has made the tour payment partly or fully in foreign currency.
c. Refund is always processed in the name of the family head marked on the booking form or in case of ad-hoc/corporate group it may be in the name of the institution/company who has made the payment on behalf of the group.
d. Klassico Holidays is not liable to pay any interest on the tour amount paid by the guest/s.
e. Convenience Charge for the payments made by Credit Card, Debit Card, Online Transfer etc., is non-refundable.
f. Tax Collected at Source (TCS) for international tours is non-refundable as it is deposited with the income tax department and recorded on guest’s registered PAN. TCS once paid cannot be reversed, however can be claimed by the guest while filing their annual Income Tax Returns.
g. In case of force majeure/ uncontrollable situation Klassico Holidays reserves the right to levy non-refundable ‘tour transfer charge’ or ‘service charge’ for standalone service.
h. For FIT/Customized packages, Holiday Design Fee charged at the time of enquiry is non-refundable in case guests do not book the holiday with Klassico Holidays World.
i. When tour price includes visa fee and if consulate/ VFS/ embassy procedure requires visa fee payment directly by the guest, then visa fee reduction will be given at the time of booking or will be refunded within 7 working days of submission of visa payment receipt by the guest.
j. When tour price includes visa fee and guest holds a valid visa for the tour, they are required to submit the visa copy at the time of booking to avail the reduction of the visa fee. In case of unforeseen circumstances if tour reschedules then guest will have to get the visa done according to the new schedule and bear the costs of the same.